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Keeping the Confidence of a Client
Desperation is something that should be avoided at all costs. It is a look that no one wants to see, whether it is a romantic partner, friend, business associate or especially a client. It is a common mistake that many small businesses and realtors make, when they appear too eager to do anything to get the deal. This is why they need a more presentable way of following up with their clients with some dignity. Here are some ways they should adopt that approach.
They should share with them useful info. Many people report being put off by business owners who only seem to focus on the sale. People crave for more than being sold to. When you share useful info, you shall come across as a more approachable person. You may for one help them pick up a safe neighborhood by relying on your local contacts. You may also advice those selling on how best to show off their property. These are some of the ways you shall communicate your intentions without appearing desperate. There is also a chance to discover more business opportunities from old clients when you keep them updated on new developments in the market.
You should also avoid thinking that silence is annoyance. People have other things to attend to that can make them forget they were to call you. This should be clear to you, and not taken for something else. They may have simply forgotten. Send only a short and clear reminder.
Remember to be prompt and consistent. When they wish to get more info from you, do not delay with your response. Professionals are expected to be prompt in their replies. Your response also needs to be in a cordial manner. Any assign of disinterest means you have lost that client. You need to also devise a way to stay in touch regularly. It looks bad when you can communicate frequently for a while, then fall off their grid for months, only to surface at a later date. This calls for some organization in how you communicate with them. You need to be in their lives as something consistent yet not interfering. A good strategy can be such as writing them an email every week, a postcard every month, and seasonal greetings whenever they come up.
You should also use your connections to help others get what they need. When you help others achieve something they needed to, you shall not look desperate in the same light. This should be given to those in your network who need it. These authentic connections are your key to coming across as confident and someone worth a second look. You need to learn more ways of keeping up this new image.
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